GaryAustin1

I've not seen this before. Contact support for now as it might be something specific to your instance.

I'm confused. You say in the UI you can see new rows being created. But in the UI you can't see tables. How are you seeing rows being created? Try another browser would be about it. The main case I see on the UI not seeing an instance but it working is it is not in that supabase account but another (maybe of a team member) or in Lovable/Bolt/V0 which would not be in the SB dashboard.

Only support could handle this but they are pretty clear in the docs that if you lose your 2fa you need to have added a backup one as they can't let you in at least just based on email.

We have been told the best email to get support for banned accounts is abuse@supabase.com

> Hello. I'm facing the same issue. I lose the access to my project. Can you please help me? You need to contact support.

You can drop your ticket # here and I can bump it in a Discord informal path we have to them. But it is the weekend and things are slower. It also probably depends on how you can prove you own it if needed.

The link implies you can have two Githubs ... one an Org and one Individual with same email. BUT I don't know that personally. Only Support can help with changing your account.

You are caught up in a purge of temporary/disposable email signups that is happening after several months of notice... https://supabase.com/aup#4-account-and-message-abuse I'm not sure when they added that to terms but likely you are caught up in that. We have been told by support/security that if signed up after the notice was added to terms then you will stay banned. I don't know how they handle if before the change or exactly when it was added.

Looks like you can't anymore and have to go to the new keys... https://supabase.com/docs/guides/getting-started/api-keys#what-to-do-if-a-secret-key-or-servicerole-has-been-leaked-or-compromised This implies you have to go to the new keys...

You have to change the JWT secret to change the old JWT style keys.

You would need to contact support@supabase.com to attempt to resolve this. Not something you can get to on your own and only Supabase staff could resolve if possible.

This is also mainly community answers here like Discord. Support is your only choice for absolute answer but they have told mods and users before it is NOT possible. I think you also got an answer and follow up already on Discord.

Support will need to get to your ticket. But we have already discussed the process on Discord.

I bumped your ticket to an informal queue we have in Discord. Did you get a follow up email on this earlier?

You should generate support requests.

Contact support.

Frankfurt might be better but probably not too much different.

Drop your support ticket #'s here. We have an informal way to bump them in Discord but it it is the weekend so can take awhile.

The employee that monitors the Discord bump queue marked that he dealt with with it sometime in the past few hours. Almost always that is just him making sure it gets to the right team. Normally you would get an email when that happens. I have no other insight into where it is at.

You would have to choose a region that is available and closest to your customer base (or server if accessing SB mainly from server). This is a popular request though... https://github.com/orgs/supabase/discussions/21429

https://supabase.com/docs/guides/troubleshooting/converted-github-account-to-organisation---lost-supabase-account-access-5wsE_1 Some info.

Drop a ticket # here. We have informal way to bump the ticket in Discord that might get it looked at. Otherwise you don't present much info on the exact error. Also try a different device.

Not likely to seen by staff here. Support is the way. Projects though are not just turned off with out warnings in the dashboard or your usage charts showing issues. What does the project home page show for status?

If that function does not show up in the Database Function UI for realtime then contact support directly. Also does the realtime monitor from the dashboard fail also?

<img width="1167" height="296" alt="image" src="https://github.com/user-attachments/assets/d924b9b8-69eb-427b-a2f5-13af6eef833b" /> Supabase says it can't be bypassed.

I'd generate an issue in supabase/supabase or contact support.

This should be resolved.

You should never pause an unhealthy project. There is supposed to now be a warning when you try telling you to use restart. Pausing has to do a backup and it can't so it locks up. You will need to contact support and title "Project Stuck Pausing"

https://status.supabase.com/incidents/kj2hm399j9cw https://www.cloudflarestatus.com/incidents/z3b5zxjtp6g1

I've heard they are very backup up this week and Pro will get priority. We are now headed into a weekend and support is slower then.

How did a live site get paused? I'll add it to the queue.

https://status.supabase.com/incidents/kj2hm399j9cw

There appears to be a bit of info on this in the web and supabase repositories. The client does not know what the server is doing directly so can't trigger the handler. I don't use SSR but you should be able to find info on ways to do what you want. Example: https://github.com/supabase/supabase-js/issues/1618

I bumped this in a Discord informal queue. Hopefully the employee that can bump it checks it soon.

You will need to file a support request and title it "Project stuck Pausing". How did the project get paused as that is usually you are not using it? Was the project healthy?

Are you sure you created the project with Supabase Dashboard and not Bolt, Lovable, V0, Vercel Integration? If so you need to use their dashboard access methods. Otherwise support@supabase.com.

You would need to provide more info on what call is failing and what the error is. You can check the Dashboard logs. If in particular it is a database error on an auth call then check the Postgres log. This is almost always having an auth.users trigger function or auth hook you added not working correctly. Otherwise if it is an error on all calls check the Gateway API log and make sure the request is getting to Supabase and what the specific error is.

Do you know why you were banned? But only support could restore access if you can resolve the reason with them.

You could try Discord possibly and list the errors your are getting on the restore. No one can know your issue with restore without errors. You will also likely get more help in English.

Seems like a bug. Contact support.

Also make sure the password does not have special characters. If I recall with Prisma you pass in a URL string and some special characters have to be URL encoded.

https://supabase.com/docs/guides/troubleshooting/error-connection-refused-when-trying-to-connect-to-supabase-database-hwG0Dr

I've been told several times there is nothing that can be done as that defeats the purpose of MFA. But only support could handle it if there was a way. Discussions are not monitored by staff normally.

Try another browser and device. Otherwise contact support thru top of dashboard or support@supabase.com

Make sure you confirm the email in the Github account and that the primary is the same as before. support@supabase.com is the email.

How did you clear the storage? You have to always have used the UI or API to delete files and never delete rows from storage.objects with SQL. Also I believe the indicator is an average for the period and goes down slowly each day if you reduced the size.

You could try a restart (which restarts auth on your instance), but upgrade probably did that. So in the dashboard UI it shows auth health as bad? Any errors in the Auth or Postgres logs?

If you deleted the entire project then they (Supabase support) have said many times it can't be recovered. If just the database then you can go to Pro and everyone says there are daily backups there.

You need to ask support. The informal path I have to an employee has been responded to twice saying you have been given info.

Not sure what is being "asked" here. You don't understand the warning/event? You can't reduce your storage size? You think the message is in error?