Hallidayo

You’d have to reach out to support on this one, support@supabase.com

Is your project still stuck after 8 days?

Ah cool, if you send me your ticket numbers I can add them to an informal escalation

When did you contact support?

I’m not sure, it may take longer due to the weekend.

Ohh right in the future use restart and not pause👍

Normally paused is only used if you are no longer going to be actively using the project. I’ve added your ticket to the escalation queue and it looks like your ticket has been picked up by the emails you’ve screenshotted.

Could be anything, did you click on pause project in the project settings or did you click on restart?

Okay looks like you’ve had response, I’ll add to the escalation queue as well

If you’re on a pro plan it normally less than 24 hours but more if you are on a free plan, send me over your ticket number and I can add to an escalation queue we have.

The is a user to user forum. Send over your ticket number and I can add it escalation queue. Be aware though it’s the weekend.

Are you on the free plan or the pro plan?

Have you raised a ticket with support?

How long has the project been stuck for? Have you reached out to support?

Okay thats odd, I would reach out to support on this one as it seems an issue with the project.

You can post feature enhancements either: On GitHub their is a discussions page for Features/Enhancements: https://github.com/orgs/supabase/discussions/categories/feature-requests In your project in the top right their is a Feedback button where you can post ideas

I haven't seen other users reporting this, Is this happening anywhere else in your dashboard or just the SQL editor? Also whats the status of your services looking like?

The only way to fix this is via support which you've done, I've added your ticket onto a escalation queue that we have.

When you say it won't let me, can you access your dashboard at all?

I would reach out to security: security@supabase.io with your Project ID

As this has been going on since the issue at the weekend if you send me over the ticket number once you have contacted support I can add the ticket to the escalation queue.

You’ll need contact support, either in the dashboard their is a support section or if you’re unable to you can email support: support@supabase.com

Are you seeing any errors appearing?

https://status.supabase.com/incidents/j9r1w0qyhmlt The status page has been updated so please keep an eye on the above.

I’ve just added your ticket onto an escalation queue, in the future please create a separate issue thread please.

Here’s the link here: https://supabase.com/dashboard/support/new if you reply to me with your ticket number I can add the ticket to a escalation queue due to the issue.

Seems to be an issue which is effecting other users as well. Have you raised a support ticket?

Yeah exactly

This has been flagged up so you’ll need to wait I’m afraid

Looks like an issue with payments as a couple of other issues reported

I've asked internally and its something that is not offered at the moment.

As far as I know their is no referral for user to user

I've added your ticket to an informal escalation queue that we have.

Referral link in what way?

When did you reach out to support? Also whats the ticket number?

I'll flag this ticket up now in the escalation queue 👍

Oh right, whats the original ticket number?

I believe support is the only option here to change the ownership, When did you contact support as we have an informal path to escalate tickets.

When you upgrade to the pro plan you should be able to see seven days worth of backups already, I'm not sure about the PITR you'd have to check in your dashboard if you have already upgraded.

Have you tried doing a restart of your project in Project Settings?

Cool, I’ve just added your ticket to the escalation queue which Gary mentioned.

When did you contact support? has it been more thn 24 hours?

Cool, We've got a escalation queue so I'll post your ticket number to the queue

Whats your ticket number?

Seen a couple of these pop up, You'll have to reach out to support: support@supabase.com

If you've lost access completely then the only way back in would be to contact support im afraid.

Cool, When did you submit your support ticket? Also are you on a free/pro plan?

Are you using Lovable Cloud or Supabase for this project?

Hi, The only other issue I've seen of this is here: https://discord.com/channels/839993398554656828/1424822513854058607 It seems the user had to contact support to get this working.

No problem, if you don't hear anything let me know 👍