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How does the SMS hook and the OTP work together? From what i can see reading the SMS hooks, you provide Twilio credentials as edge function secrets and then you can do a post request and manually select the to/from number and OTP code. Why do you need the phone provider enabled at all?
How did you have an existing project if you did not conifrm your email for your account?
Have you filed a support ticket? I think only they can recover your account. What happens if you try signup with email/password again? Does it not provide a new confirm email?
Yeah come back in 5 hours if you haven't got a 2nd email about your ticket moving to the right queue
I can't give you a time but infra issues usually get resolved in a day or less and data has never been lost from what i have seen
we can't do anything except raise to an informal queue and that is only after a period of time where the 2nd email about the ticket raised to infra should have come
so that it doesn't get lost
You have submitted a support ticket, usually you will get a 2nd email saying that you have been moved to the infra queue in ~6 hours or less and if you don't get that then feel free to message and someone can raise it to an informal queue
also postgres logs might be helpful to see if there are any errors
strange, you can try a project restart if you haven't yet https://supabase.com/dashboard/project/_/settings/general
https://supabase.com/dashboard/org/_/usage
in your dashboard what is the status of your project health for different services? Are you over the usage in anything?
Okay, like i said give it 6 hours
is there any chance this was a vercel project that you disconnected? that can also explain deletions
give it ~6 hours, if you don't get a ticket back saying it was moved to infra then drop your ticket number here and someone can raise it to an informal queue. I have yet to see someone come back and say support told them their project was deleted by Supabase
When did you file a support ticket?
we can only raise to an informal queue after 6 hours
Do you have examples of other deleted projects? Most of the things i have been an internal issue with the team not Supabase deleting a project
The standard is tha a bot should pick up your ticket and place it in infra queue in ~6 hours or less. If that still hasn't happened then we can raise your ticket to an informal queue so that a Supabase employee checks if it wasn't picked up correctly
Supabase does not delete projects so if one is missing something has happend, either an AI assisstant gone rogue or team member or compramised security
When
When did you file a support ticket?
Hmm okay, yeah i would suggest file a ticket (if not already), this is a user forum so we can't help with things like this
same for <@1507428315601047645>
the project region
what region are you guys in?
try a different device/browser or vpn but otherwise i think you will have to just wait for support
sorry i meant not working
However have you filed a support ticket in the dashboard or emailed support@supabase.com?
since you mention that API requests to the backend are not working
So i'm going to assume the project is most likely deleted and it is not a dashboard state issue where the project is hidden or not fetched
Tagging <@925342452586532874> who can probably answer this best
Ahh okay, then yeah i don't see the way around that
I think you have to wait for support, i dont think there is anything you can do
https://multigres.com/docs/ this might be of interest to you if you are looking for a failover mechanism
why do you need cross region though?
I don't know about it making sense but sure if you want to create your own backups and store them somewhere else i can see the benefit to that
Yeah hopefully the escalation can help but it's not a guarantee
I don't believe so, at the moment backups are in the same region as the primary database
no worries
it should do and most people have reported that
if you are on the free plan usually upgrading to pro has given people 7 days worth of backups
Okay, i have escalated to an informal queue. Hopefully this can make sure there is some visibility on the ticket
what is you ticket number?
What happens if you sign up again? I would have thought it would just send a new email
Leave some feedback at the top right of the dashboard, seems like a good suggestion
You can try restarting the database in https://supabase.com/dashboard/project/_/settings/general
Maybe a growth in data that was not there before?
No other reports that i've seen about this and a quick search doesn't bring up similar issues. Could it be that you are requesting a larger amount of data than normal and things are timing out?
is this is still the same issue https://discord.com/channels/839993398554656828/867290243216310272/1516362489250451456. You mentioned down but i'm no sure if you have found the project or not?