garyaustin

OK try logging in from the Vercel side. They have a way to login to a supabase project "tied" or created thru their side. If you have two different emails then you would not get an error. And you can't have two of the same email which seems to be the error you are getting because Github is saying you used it thru another path with the same email. Vercel has a path to get into the Supabase dashboard from their dashboard somehow (I don't use it) if linked or originally created with them.

Note that no one here will be able to see your project/account so if you can't sort you'll have to contact support@supabase.com.

Do you use Vercel with this Supabase project? Is this from Github or email login? Did you try another device/browser to rule that out (not likely)?

Do you have a Vercel account you used to set the project up? Usually means you have another method to get to your Supabase account that you set it up with.

Normally I thought there was a path to login from Vercel you were supposed to use if created from that side.

If you have a ticket number I can flag it in an informal queue we have.

Did you happen to use Vercel for this project instead? You did not get back an automated ticket # email? Check spam. That comes back usually within an hour. They don't know you are a paying customer coming in thru the email path unfortunately.

<@392157549983432724> You need to contact support@supabase.com . This is a user helping user forum and not monitored regularly by staff.

24 hours is not much time for general support unfortunately. Did you get a ticket # back from either email? If not likely something wrong with your email or it is going to spam.

This is a community forum, but Supabase does not have any sort of official program or non-profit plans.

As I said you have to contact support. No one here can see your account. There are no other reports I've seen this morning of this. This is a user helping user forum and not regularly monitored by staff.

There is not a global issue. Try a VPN and a different device. Then all you can do is contact support@supabase.com.

If you mean the dashboard and you lost your 2fa then contact support@supabase.com. They do say you can’t get in without it but seem to be able to help some if they can verify you without just email.

support@supabase.com. I really don't know if the abuse one gives an auto response or not. The mods were just told that banned accounts should be directed there. The support@ email should generate an auto ticket # response.

Those would show up in the API Gateway log. PostgREST itself should not be able to use up all connections... You might bundle up your PostgREST log messages and your connection chart and send on to support. Always good to know what happened and if you can avoid it or something internal.

Especially this one for connections...

Do you use realtime or direct sql? Yeah your graphs don't look overloaded.

The 2nd one does not seem great. Like your DB is overloaded.

The latest supabase-js has a built in retry but uses exponential backoff. It is a new feature in the past month. Hard to tell from the snippet you show as it sort of looks like backing off. Did the PostgREST logs have anything useful internal error wise? Sort of odd with Postgres also staying healthy.

You should look thru your API Gateway logs and try to see if anything odd was going on when it failed. You should also look at disk I/O charts. One thing to make sure of is your calls to PostgREST do not loop on error without exponential backoff. Otherwise one blip will cascade to lots of requests all getting errors and retrying and bring things down.

Could be. I think I've hit all the other possibilities. I added to the informal queue. The employee that checks was in earlier today so not sure when he will check again. He marked the OP's post as escalated then.

Project restart will not lose postgres data that was already confirmed back to clients. What is missing? Any operations getting errors likely did not go thru.

Email password will not work with Github signup or if you signed up and created the project thru Vercel/Lovable/Bolt.

Drop it here and I'll get into an informal queue we have. And you did not signup with Github?

Yes. But spam? Support email back with ticket # (comes within minutes)?

Did you sign up with email versus Github? Check Spam? Did you get a ticket # back email or other automated emails from support ticket? They would likely not know you are Pro if you came in thru email.

Check the PostgREST logs. Restart the project from general settings. None those jump out as an overload, but Disk I/O and Disk I/O burst are the usual culprits... but they usually take down Postgres too.

What does your project status show? Usage charts? Database Observability charts?

Triple check your email address you are using, but seems like a glitch if you have logged back in before (versus just stayed logged in).

You have not received emails ever from Supabase for this account? That would be odd even for Github signup. I would try a different device. But probably going to have to contact support@supabase.com

They don't ban for missed payment so not directly a payment thing unless your credit card disputed. Do you use a disposable email?

If you have them saved elsewhere yes. But if you were using Pro backups they get deleted too with the project.

This is a community forum so only path is thru supabase support. That is the specific address they asked the user mods here to give out for this.

I would make plans for not getting it back. Support has told the mods the can't recover deleted projects.

That is a spam effort. Intro has a warning about them. They use an account separate from their one here so we can't ban it as not on this server. Report it to Github.

If you were deleting projects then that is highly likely the case or you deleted an org both were in.

I do not know if you have MCP tied in for an AI if that is the way it would get logged or not. That certainly is the way it gets logged for a dashboard delete from your account.

Is that your email?

I think support can tell you where the delete came from if the log does not say.

Most likely you did or someone has access to your dashboard or you do have teammates in that org. Not sure if AI delete project requests show up in that log or not.

No, support is only thru the dashboard. If you got a DM, report that account to Github. They won't be on this server so we can't ban them. But it is a spam thing going on. (Intro section has a warning on it).

Under account settings in top right of dashboard.

Probably going to have to contact support though.

Audit log?

Not sure what all that means. You did not get a response or you did? Support will not be a few hours for something like this most likely more.

Are you sure it was created in this account and not thru something like Lovable/Bolt/Vercel or in another account. Is the org it was in still there?

Check the audit log.

That screen seems to be the the API to the project. That could be not working for lots of reasons. What does your dashboard show? So did you accidentally delete or not or you don't know what happened. Did you check the Audit log?

<@1276321850250498069> You say accidentally... Did you delete it or you don't know what happened to it? Check your Audit log from account settings (upper right). Any team mates in your org? Is the Org still there? If you deleted it, or someone else did then it is gone and supabase has said they can't recover it.

Two of you having similar issues does say to me something might be going on as I don't recall this ever coming up before. And that troubleshooting guide being posted today... But we are all users here.